Company Description Culina Group - We are a market leading ambient and chilled food & drink 3PL specialist, providing warehouse and distribution alongside fresh, food manufacturing, co-packing and bonded divisions. Working in partnership with some of the biggest household names in the food and drink sector. With over 20 million square feet of warehousing spread across 100+ depots, we employ in excess of 22,000 people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland. Our Appleton thorn site are now recruiting for a Helpdesk Co Ordinator on a full time basis. Salary:GBP28,000 Per annum Working hours: 4 on 4 off - 18:00 - 06:00 Job Description The Fleet Helpdesk Coordinator will actively manage and liaise with maintenance suppliers with regard to breakdowns, repairs and the maintenance of fleet tractor units and trailers. To determine required response level to breakdown calls and reported defects. Respond to Driverline calls within expected timescales To ensure that suppliers work efficiently and cost effectively. Take case ownership of individual incidents liaising with Accident Management Company and Operations Teams. Updating Operations Team with completion times for repair work. Reporting details on handovers and the Fleet System. To ensure that suppliers comply with our service level agreements, company operating procedures and ISO requirements. To ensure that associated company maintenance records are retained to highest level to ensure compliance whether legislative or company procedures. To update Fleet System with breakdowns, defects and purchase orders. Keep up to date with news items and process updates as detailed on the ESL Intranet system. Qualifications Educated to GCSE standard or equivalent Administration related experience in a similar environment. Competency with Excel, Word, Outlook, along with accurate keyboard skills is essential. Good level of numeracy and literacy. Attention to detail and a high level of accuracy with a keen eye for detail Commitment and motivated, with sound problem solving skills to drive improvement in performance. Able to use own initiative. Good interpersonal skills and capable of operating as part of a team. Ability to work with limited supervision within fixed guidelines. Confident in dealing with people at all levels. Additional Information As part of its Drive to make Culina Group a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Competitive salary Competitive holiday entitlement Pension scheme Life Assurance Retail discounts via our benefit platform If you meet the requirements for the above Helpdesk Co Ordinator role and are looking for your next career opportunity please apply now and become a part of our