Our client is a leading, Microsoft-focused, cloud, digital transformation and managed services provider, in the UK. They are a prominent Microsoft partner with 19 awards, four Microsoft Most Valuable Professionals (MVPs) and nine advanced specialisations. With a passion for helping ambitious organisations and their people to succeed, they empower clients to transform the way they do business, optimise the way their people work, and provide them with flexible and secure platforms on which to operate. They have over 1000 employees, and offices located in London, Manchester, Milton Keynes, Reading, Cardiff and Sheffield, as well as Cape Town, South Africa. Responsibilities As their 2nd Line Site Based Cover Engineer, you're able to attend client sites across London, Tring, Luton, and Oxford, providing essential support to our valued onsite clients. You're keen to work with a range of technologies and systems, ensuring that our client's IT infrastructure is running smoothly and efficiently.As a site-based service desk engineer, you'll be a huge support to your team when they are on leave, sick or training. You're constantly challenged and engaged, with new and exciting projects to work on.Candidate Requirements MS Windows Server Technologies (Intermediate knowledge) Office 365 Active Directory VMWare VSphere Able to communicate verbally and in writing to both technical and non-technical audiences. Creative, analytical problem solver with the ability to apply original and innovative thinking. Methodical approach suitable to resolution of client requirements. Able to manage changing workload and priorities. Able to work both within a team and using own initiative. PC/Server Hardware - diagnose and upgrade, both hardware and firmware on PC's AD - configure new users, new OU's, configure sites and services, resolve issues DNS - running through the Active Directory based DNS structure to ensure domain entries exist for Domain Controllers, Services and devices. Troubleshooting name resolution issues on endpoints using standard tools IP networks, TCP/IP, DHCP etc., routers, switches, broadband, firewalls NAS & Storage Technologies Understanding of Backup technologies, understanding of Cloud Repositories advantageous. Ability to troubleshoot failed backups and copy jobs Understanding and Basic troubleshoot issues under group policyBenefits working for the company: Legal & General Pension - 4% min. employee contribution and 4% max. employer contribution. The current scheme is administered under a salary sacrifice arrangement. Group Income Protection - covering 75% of your salary for up to 2 years. Group Life Insurance - covering 3x your annual basic salary in the event of death. Exam Success Reward - A GBP250 payment for exam passes, in technical areas such as Microsoft, VMware or similar On-Site Gym - Available free of charge for all employees to use. Employee Assistance Programme - provided by Westfield Health and includes a 24/7 telephone counselling line and offers advice on issues such as stress, family difficulties, money management, relationships, depression, bereavement, legal and more. It also includes up to 6 face-to-face counselling sessions or Cognitive Behavioural Therapy (CBT) should your telephone counsellor deem CBT more suitable. Perkbox - an online platform that offers a range of employee perks, including everyday savings, regular freebies, health and wellbeing perks and discounts from popular brands. Healthcare Cash Plan - where you can claim cash back on the cost of a variety of medical services, such as dental, optical, health screenings and wellbeing treatments. Personal Development Days - you get two of these per year and you can decide how you would like to grow, and these can be for personal or professional development. Ride-to-Work Scheme - save up to 42%, pay nothing up front and spread the cost of your new bike and/or kit in equal monthly instalments taken from your salary before deductions. Learning - a broad range of training providers and platforms available to you, including LinkedIn Learning. Birthday Leave - after one year's service with the company you will be eligible to take your birthday off, it is a free day and will not be deducted from your holiday entitlement. Annual Leave - you will be eligible for 25 days of annual leave per year, which will increase by 1 day for each full year of service, up to a total of 27 days (plus your birthday) Buying Annual Leave Scheme - you will have the opportunity to purchase an additional 5 days of annual leave per calendar year, via a salary sacrifice agreement IT Equipment Purchase Scheme - a staff loan to purchase a new computer, laptop, or piece of hardware etc. Electric Car Scheme - Our Electric Car Scheme is managed through a salary sacrifice arrangement, with huge savings available on pure electric vehicles given 'Benefit in Kind' is just 2% between April 2022 and April 2025, so significant tax and NI savings available.Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.