Customer Services Manager
Description : 29 Mar, 2023
Customer Services Manager Salary DOE Monday to Friday (Hybrid working available) Permanent On behalf of our client based in Bury St Edmunds, we are searching for a Customer Services Manager to join their busy, friendly and expanding team. Reporting directly to the Managing Director, the successful candidate will be extremely well organised, self-motivated, have munication (both written and verbal) literacy munication skills as well as a professional attitude. High attention to detail along with IT literacy and previous experience within customer support based role is essential. Main duties and responsibilities: Formulating objectives (cascading/targets) Performance evaluation Overseeing customer services department Delegating responsibilities/creating ownership Development of knowledge petences of employees Providing support, training and guidence to customer services team Taking care of the inflow/transfer/outflow process of employees Onboarding/employment plan Improvement plans Training plans financial forecast and actuals for the Customer Services Team, including Customer Services Ratios/Targets Key Skills: Previous customer experience High attention to detail munication skills IT literate Previous Management experience essential If you are interested in this position please apply with a current CV or contact the office on (phone number removed)
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