Customer Service Advisor - West Midlands
Description : 13 Mar, 2023
Customer Service Advisor
BirminghamWe are looking for an enthusiastic and motivated Customer Service Advisor to join our Service delivery team in Birmingham.You will be part of a growing and ambitious team with responsibility for making sure that both our drivers and customers are happy.Key Responsibilities:Answering inbound phone calls from our driver network and ensuring that our drivers feel supported by:Helping to answer their queries and providing any support required;Solving their problems as quickly and efficiently as possible.Using our online system and technology to identify when you need to make outbound calls to drivers, and then guiding drivers so they deliver the vehicle to the customers instructions and timings.Building and maintaining positive relationships with our customers by:Calling them proactively before any issue becomes a real problem and agreeing potential solutions;Making sure that their email requests are actioned quickly and accurately.
What characteristics are we looking for?Enthusiasm and passion to succeed in everything that you do.A genuine desire to take responsibility, rather than wanting to stay under the radar, and ambition to progress in a rapidly growing business.Being trustworthy: if you say it, do it. This means building relationships via the phone, with the ability to change tone to suit the situation and audience.Willingness to learn: wanting to take on new challenges, with the understanding that learning from mistakes is crucial.Resilience: the attitude that challenges along the way only serve to make successes more rewarding.If that sounds like you, we are flexible on prior experience, but it would be beneficial to be able to demonstrate a proven record of:Commitment to customer service delivery;Relationship–building with customers and/or suppliers over the phone;Attention to detail and the ability to do more than one thing at once;Choosing to step up to take more responsibility and accountability.What you can expectFull time role with a competitive salary.
Normal working hours will be 40 hours per week.
You will be required to work on a shift pattern basis to cover the operational hours of the business (07 00). Engineius will take into account your work–life balance, but this shift pattern will include work during Saturday's on a rota basis.
Reporting line into our Team Leaders & Head of Service Delivery.
Working location: Somerset House, 37 Temple Street, Birmingham, B2 5DP
Enrolment onto our benefit scheme where you can access and sign up to cycle to work, retail and gym discounts, discounted private medical insurance, investment and savings advice and mental health and wellbeing support.
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